Privacy Policy

Introduction

DMC.travel (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dmc.travel and use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

Register on our website
Subscribe to our newsletter
Submit a contact form
List your company in our directory
Request information about DMC services

This information may include:

Contact Information: Name, email address, phone number, company name, and business address
Account Information: Username, password, and account preferences
Business Information: Company details, services offered, and professional credentials
Communication Data: Messages, inquiries, and feedback you send to us

Automatically Collected Data

When you visit our website, we automatically collect certain information about your device and usage, including:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the collected information for various purposes, including:

Providing, maintaining, and improving our services
Processing and managing your account registration
Responding to your inquiries and providing customer support
Sending newsletters, marketing communications, and promotional materials (with your consent)
Facilitating connections between travel professionals and DMC companies
Analyzing website usage to improve user experience
Detecting, preventing, and addressing technical issues or fraudulent activities
Complying with legal obligations and enforcing our terms of service

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary for the performance of a contract with you
Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights
Legal Obligation: Processing is necessary to comply with applicable laws and regulations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: Third-party vendors who assist us in operating our website and providing services (e.g., hosting, email delivery, analytics)
Business Partners: DMC companies listed in our directory, when you request information or contact them through our platform
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users

We do not sell your personal information to third parties.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, including:

Standard Contractual Clauses approved by the European Commission
Data processing agreements with our service providers
Compliance with applicable data protection frameworks

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

Account Data: Retained while your account is active and for a reasonable period thereafter
Communication Records: Retained for up to 3 years for customer service purposes
Newsletter Subscriptions: Retained until you unsubscribe
Legal Compliance: Data may be retained longer if required by law

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data (“right to be forgotten”)
Restriction: Request limitation of processing your personal data
Portability: Request transfer of your data to another service provider
Objection: Object to processing based on legitimate interests or for marketing purposes
Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, including DMC company websites listed in our directory. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

Posting the updated policy on this page
Updating the “Last Updated” date at the top of this policy
Sending an email notification for significant changes (where applicable)

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DMC.travel
Hofgraben 7
80539 München, Germany
Email: info@dmc.travel

For EU residents: You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.