HubSpot
CRM with a pipeline for agent requests.
Free plan available Visit site
Travel CRM, shared inbox and WhatsApp for DMCs
How a DMC handles incoming agent requests: CRM and pipeline, a shared inbox for the team, and WhatsApp for clients, guides and drivers.
CRM and sales pipeline
A pipeline shows every agent request from the first email to a confirmed programme, so nothing waits in someone's inbox.
Pipedrive
Simple CRM with visual deal stages.
Zoho CRM
Budget CRM inside a large suite of business apps.
Tools on the buyer side
Travefy, Tern and TravelJoy are built for the travel agents who buy from DMCs. Worth knowing: your clients may already send you programmes from them.
Travefy
Itineraries, CRM and invoicing for agents, with a plan for DMCs.
$39 to $59 per seat Visit site
Tern
CRM for travel agencies: pipeline and commission tracking.
$35 to $49 per seat Visit site
TravelJoy
CRM and payments for small agencies.
From $19 / month Visit site
Shared inbox for agent requests
Requests come to info@ and sales@. Without a shared inbox, emails get lost and two people answer the same agent.
Missive
Missive puts email and WhatsApp in one team window. Each conversation gets an owner, colleagues comment internally right inside the thread, and the client sees one consistent answer.
How a DMC sets it up
- Connect the shared addresses (info@, sales@, groups@) and the WhatsApp number.
- Route requests by market or by agent, so every new request lands with one owner.
- Keep internal comments, quotes in progress and supplier replies in the same thread.
- Save reply templates for the requests you get every day: availability, rates, programme drafts.
From $14 per user / month
Try Missive
Alternatives
Front
Shared inbox for teams with rules that route each email to the right person.
Hiver
Shared inbox that lives inside Gmail, so the team keeps the tool it already knows.
Help Scout
Shared inbox built around customer support.
Trengo
Multichannel inbox with strong WhatsApp support.
WhatsApp for clients, guides and drivers
When clients, guides and drivers write to staff on personal phones, the company loses the history the day someone leaves. A business WhatsApp number in a shared tool keeps it.
Missive
Shared team inbox: email and WhatsApp in one window, assign an owner and comment internally right inside the conversation. WhatsApp is built in, next to email.
From $14 per user / month Visit site
Trengo
Multichannel inbox with strong WhatsApp support.
Respond.io
WhatsApp Business API and sales over messaging apps.
360dialog
Provider of access to the WhatsApp Business API.