Billing & Cancellation Policy
Last updated: August 25, 2026
1. What you are buying
DMC.travel is a directory of destination management companies. Every company listing is free, forever: the public profile, quote requests from travel buyers, messaging and statistics carry no charge. What we sell are optional annual visibility upgrades for listed companies:
- Featured: your company appears above all free listings in your chosen priority city, with a highlighted card and the blue Featured badge. Includes 1 priority city.
- Certified Partner: priority placement across your whole country page, up to 3 priority cities, a highlighted card and the gold Certified Partner badge.
- Priority City Add-on: one additional priority city for a plan you already hold.
Current prices are always shown on the Pricing page. All plans are billed annually in EUR. Paid plans change visibility only: they never change review content, ratings, or the verification status. The green Verified badge is free, independent of any plan, and required before a paid plan activates.
2. Payment methods
You can pay by card through Stripe (we never see or store your card details) or by bank transfer against an invoice. Every payment comes with an invoice available in the Invoices tab of your company dashboard.
3. Renewal
- Card subscriptions renew automatically every year on your renewal date. Renewals are charged at the regular price valid at the time of renewal; the exact amount is stated in the reminder emails. We email a reminder to your account address 30 days and again 7 days before the renewal, so no charge ever comes as a surprise.
- Bank-transfer and manually activated plans do not renew automatically. Before the end of your term we place a renewal offer in your dashboard and remind you by email; if you take no action, the plan simply ends.
- When a plan ends, your listing returns to the Free plan: the badge and priority placement switch off, but your profile, reviews, messages and statistics stay fully intact.
4. Cancellation
- You can cancel any plan or add-on at any time: from your company dashboard, or by emailing info@dmc.travel from your account email address.
- Cancellation takes effect at the end of the paid period. You keep all plan benefits until that date, and nothing renews afterwards.
- There is no cancellation fee, and you can upgrade again later at the then-current prices.
5. Refunds
- Any charge, whether a first purchase or a renewal, is fully refundable within 14 days of the payment date. Email us within that window and we refund the full amount; the plan benefits are switched off when the refund is issued.
- After 14 days, fees for the current term are non-refundable and unused time is not refunded pro-rata. Cancelling instead stops all future charges.
- Duplicate or erroneous charges are always refunded in full.
- Refunds go back to the original payment method, normally within 5 to 10 business days.
- If an account is suspended for violating our Terms of Service (for example misrepresentation during verification), the current term is not refunded.
6. How to cancel or request a refund
Email info@dmc.travel from the email address on your company account, including your company name or DMC ID. We confirm every cancellation or refund request within 2 business days. You can also use the support form in the Offers tab of your dashboard.
7. About this policy
DMC.travel is operated by G.M.S. Ground Mobility Solutions Ltd., Lykavitou 25, Office 101, Egkomi 2401, Nicosia, Cyprus (Reg. No. HE432058, VAT No. CY10432058M). Card charges appear as GMS DMC.TRAVEL on your statement.
This policy is part of our Terms of Service. If we change it, the updated version is posted on this page with a new date; changes never apply retroactively to payments already made.